Contact for legal notices: Wluzarinjrex.world, Jernbanetorget 4B, 0154 Oslo, Norway — email ask@wluzarinjrex.world.
1. Agreement and incorporation by reference
By accessing any page, submitting a form, or completing checkout, you accept these Terms and the policies linked in the site footer, including the Privacy Policy, Cookie Policy, and Refund Policy, which are incorporated as if fully set forth. If you use the services on behalf of an organisation, you represent authority to bind that organisation.
2. Definitions
“Content” means text, graphics, video, audio, and data feeds we provide. “Services” means the website, communications channels, and fulfilment flows. “You” means the visitor or customer. “Products” means tangible goods such as Zenvo units we ship after a valid contract forms.
3. Eligibility and geographic scope
You must be at least eighteen. You may not order where local law bans import of ingredients listed on the label. You are responsible for confirming legality in your jurisdiction. We may geo-block checkout if sanctions, embargo, or carrier suspension applies.
4. Optional accounts and credential security
If we offer password-protected areas, you must provide accurate registration data, safeguard credentials, and notify us of suspected compromise. We may lock accounts showing automated abuse or credential-stuffing patterns pending verification.
5. Offers, orders, and price mechanics
Displaying a product is an invitation to treat, not an offer. Your order is an offer we may accept or decline. A binding contract arises when we send written confirmation or ship the goods, whichever occurs first under applicable consumer rules. Prices include VAT where stated; currency conversion fees are between you and your bank.
We may adjust prices prospectively; basket totals lock at checkout submission unless a manifest error forces cancellation and refund.
6. Payment processing and fraud controls
Payments route through PCI-DSS certified providers. We never collect full card numbers on our own servers. AVS and CVV checks may delay authorisation. We cooperate with issuers on chargeback evidence and may blacklist identifiers associated with repeated fraud.
7. Shipping, customs, and passage of risk
Delivery timelines are estimates. Risk of loss transfers upon carrier handover unless mandatory consumer statutes designate otherwise. Duties, taxes, and import permits are your responsibility outside DDP incoterms we explicitly advertise.
8. Regulatory framing of Zenvo
Zenvo is marketed as a food supplement (kosttilskudd), not a medicinal product (legemiddel), where that classification applies under Norwegian and EU/EEA law. Website and ad copy must not claim to prevent, treat, or cure disease, nor replace dialogue with authorised healthcare personnel.
Marketing through platforms such as Google Ads requires truthful pricing, clear merchant identity, and substantiation for statistics or endorsements. Where we show indicative prices in NOK, we confirm MVA, fees, and final totals before payment. Testimonials on the consumer site are labelled when they are illustrative rather than verified purchase reviews.
Labels, packaging inserts, and statutory product notifications prevail if website copy lags a regulatory update.
9. Acceptable use of digital Services
You may not reverse-engineer software except where permitted by law, inject malware, harvest personal data of other users, circumvent rate limits, send misleading headers, or frame the site in ways suggesting endorsement we did not grant.
10. Intellectual property and limited licence
We retain all rights to Content. We grant a revocable, non-exclusive licence to download transient copies for personal browsing. Trademarks may not be used in metatags, app titles, or comparative advertising without written consent.
11. Third-party links and embedded tools
Outbound links are for convenience. Embedded maps or videos load third-party terms; your interaction is subject to their policies.
12. Limitation and exclusions of liability
To the fullest extent permitted, we exclude indirect, incidental, special, consequential, or punitive damages, including lost profits or goodwill. Our aggregate liability arising out of these Terms caps the amount you paid for the order giving rise to the claim during the six months preceding notice, except where law forbids caps on gross negligence, wilful misconduct, or personal injury from defective products.
13. Indemnity for misuse
You will defend and hold us harmless against claims stemming from your violation of these Terms, misuse of Products, or infringement of third-party rights in materials you upload, subject to our prompt notification and reasonable cooperation.
14. Force majeure and operational pauses
Neither party is liable for delay due to events beyond reasonable control, including natural disasters, wars, embargoes, labour stoppages, public health measures, or supplier insolvency, provided the affected party uses commercially reasonable efforts to mitigate and notify.
15. Governing law, venue, and consumer ADR
These Terms are governed by the laws of Norway, excluding conflict rules that would point elsewhere. Non-exclusive venue lies in Oslo District Court for business disputes. Consumers may sue in their home courts where EU or EEA consumer directives grant that privilege.
We participate in good faith in mediation through recognised consumer ADR bodies if you initiate a process; we do not commit to outcomes beyond those schemes’ recommendations unless legally binding.
16. Changes, language priority, and notices
We may revise Terms online. Material changes merit prominent notice or email when we hold contact data. The English language version governs if translations diverge, except where local law mandates vernacular primacy for consumer fairness.